Last Updated On 22-Dec-2024 Effective Date 22-Dec-2024
This Privacy Policy describes the policies of Chalo Villas, Chitedze, Lilongwe, Malawi, email: [email protected], phone: +27677149838 on the collection, use, and disclosure of your information that we collect when you use our website (chalovillas.com) (the “Service”). By accessing or using the Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted on the Service, and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Information We Collect:
We will collect and process the following personal information about you:
Name
Email
Mobile Number
How We Use Your Information:
We will use the information that we collect about you for the following purposes:
Marketing and Promotional activities
Customer feedback collection
Processing payments
Providing support
Administrative communication
Targeted advertising
Site protection and security
Dispute resolution
If we want to use your information for any other purpose, we will ask for your consent and will use your information only upon receiving your consent. This will only be for the purpose(s) for which consent was granted unless we are required to do otherwise by law.
Retention of Your Information:
We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected, as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as for record-keeping, reporting in accordance with applicable law, or other legitimate reasons like enforcement of legal rights or fraud prevention. Residual anonymous information and aggregate data, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Third-Party Sharing and Disclosure:
We may share your personal information with trusted third-party service providers for the purposes of processing payments, providing analytics, improving our services, and fulfilling other legitimate business needs. These third parties are contractually obligated to protect your information and use it solely for the intended purpose. We may also disclose your information as required by law or to enforce our legal rights.
International Data Transfers:
Your data may be transferred and maintained on servers located outside your country, where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information during such transfers in compliance with applicable laws.
Your Rights:
Depending on the law that applies, you may have the right to:
Access and rectify or erase your personal data.
Receive a copy of your personal data.
Restrict or object to the active processing of your data.
Request data portability (sharing of your personal information to another entity).
Withdraw consent provided to us to process your data.
Lodge a complaint with a statutory authority.
To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to collect and use information about you. These technologies help us understand how you use our website and improve your experience. To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Children’s Privacy:
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children without verifiable parental consent. If you believe that a child has provided us with personal information, please contact us immediately, and we will take steps to delete the information.
Automated Decision-Making and Profiling:
We may use automated systems to analyze your data for purposes such as targeted advertising and fraud prevention. You have the right to opt out of such profiling by contacting us at [email protected].
Security:
The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Updates to this Policy:
For significant changes to this Privacy Policy, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Chalo Villas, Chitedze, email: [email protected]. We will address your concerns in accordance with applicable law.
